Hotel Desk Associate

Oregon Coast Hotel seeking a highly motivated individual with customer service experience, preferably hospitality specific, but we are willing to train the right candidate. Responsibilities will include answering a multi line phone, engaging with guests to book reservations and handle concerns. This position reports directly to the manager. Please include a phone number so we can contact you directly via text or call to set up interviews.

Essential Job Functions:

• Work the reservation desk and computer program to ensure an optimal level of service and hospitality are provided to hotel guests.
• Be aware of guest satisfaction scores and standards and work toward increasing departmental and overall guest satisfaction.
• Resolve minor customer complaints and identify when to escalate concerns to the manager.
• Financial operations, cash handling and reconciliations in compliance with accounting controls and procedures.
• Complete some basic inventory and daily task sheets.
• Review correspondence from guests and respond in a professional manner both verbally and in written format.
• Assist with vendors, write checks as directed.
• Monitor occupancy of guest room space, understand OTA sites and work with the Management to assure best rate and booking practices.
• Full understanding of all office systems including reservation software and basic office programs.
• Full understanding of housekeeping standards and best practices.
• Ability to understand basic maintenance concerns and request repairs as needed.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Job Type: Full-time/part time

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Hospitality: 1 year (Preferred)

Ability to Relocate:

• Lincoln City, OR 97367: Relocate before starting work (Required)

Work Location: In person